To provide maintenance services and technical support in a timely manner and to guarantee proper and quick actions, and to avoid any technical or administrative consequences, please be advised that our rules are:

• Please Fill the Help Desk Form in ESS, to submit a service request.
• Any un-submitted request to the Help Desk, cannot be served or followed up.
• Please hand over any faulty device only to the delegated technician via formal application, signed by both parties, and keep a copy at yours.
• Our technical support services should be provided within a maximum of 72 hours.
• The service request will be considered closed once accomplished, or Technicians could not provide the service due to the unavailability of the service requester.
• All kinds of Hardware abuse and brokenness are not included in maintenance services and technical support.

In case of service dissatisfaction, please call the head of the Division of Computer systems, networks, and maintenance on telephone number (2564).

Service Guide: