Service Guide

Service Guide

To provide maintenance services and technical support in a timely manner and to guarantee proper and quick actions, and to avoid any technical or administrative consequences, please be advised that our rules are:

  • Please Fill the Help Desk Form in ESS, to submit a service request.
  • Any un-submitted request to the Help Desk, cannot be served or followed up.
  • Please hand over any faulty device only to the delegated technician via formal application, signed by both parties, and keep a copy at yours.
  • Our technical support services should be provided within a maximum of 72 hours.
  • The service request will be considered closed once accomplished, or Technicians could not provide the service due to the unavailability of the service requester.
  • All kinds of Hardware abuse and brokenness are not included in maintenance services and technical support.

In case of service dissatisfaction, please call the head of the Division of Computer systems, networks, and maintenance on telephone number (2564).

Service Guide:

Service Type

Related Organization Unit

Technical Problems

Fill the Help Desk Form in ESS

 

(ltr Account) for Academic Staff Members

Admission and Registration Department

Tel. 2009

e-mail accounts and faculty websites

Computer and Information Center

Tel. 2541, or 3480

e-learning and Online Exams

eLearning Center

Tel. 2428, or 2563

Accessing Library’s Database from outside the campus

Al Hussein Bin Talal Library

Tel. 3462

Academic Staff Members Assessment

Faculty Development Center

Tel. 2780

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Computer Information Center

Contact Us

Yarmouk university, Irbid - Jordan

009627211111 (2551)

Copyright © 2024 Yarmouk University.
+96227211111Irbid - Jordan, P.O Box 566 ZipCode 21163